Mental Health Services
Where to Start
For Urgent Mental Health Concerns
Acute Care Team (1300 MH CALL)
The Acute Care Team (ACT) is the first point of contact for the Gold Coast Mental Health service providing education, support, information, advice, and referral.
If you are worried about your mental health of your loved one and need support or advice you can call ACT on 1300 64 2255 24hours a day 7 days a week.
See your Doctor
Call your practise and ask if any of the doctors have an interest in mental health or addiction depending on your needs.
Book an appointment with your doctor to arrange a Mental Health Treatment Plan, your GP will be able to refer you to a psychiatrist, psychologist, occupational therapist or social worker for mental health support. Mental Health Treatment Plan If you have a Mental Health Treatment Plan, you will be entitled to Medicare rebates for up to 20 individual psychological appointments per calendar year until 30 June 2022. This gives you access to s to certain psychologists, occupational therapists and social workers. After your first 6 appointments you need to see your doctor again to discuss your progress and if needed they can decide to do a referral for further sessions.
If you are having financial difficulties ask to be referred to a Bulk Billing practitioners or one with a small gap fee. For more Referral to a psychiatristIn Australia, a general practitioner (GP) can refer a patient to a psychiatrist for an 'opinion and report' (MBS item 291). Key facts about item 2911. The GP must state that the referral is for an opinion and report (or item 291) on the referral formThis is needed so that the psychiatrist understands the purpose of the visit and which Medicare item number to use for the consultation.
2. An opinion and report can be completed in up to three appointments with the psychiatristIf the psychiatrist determines that more than one appointment is required to make an opinion, Medicare rebates are available for up to three appointments.
3. The psychiatrist will provide the GP with a detailed written report within 2 weeks of the appointmentThe psychiatrist will provide a detailed report to the referring GP within 2 weeks of the appointment. The psychiatrist will also provide a summary of this report to the patient (or carer) as appropriate.
The report should state: that a mental state examination has been conducted, and a psychiatric diagnosis has been made, that the psychiatrist believes that: the patient can be appropriately managed without the need for ongoing treatment by the psychiatrist, or ongoing treatment by a psychiatrist is required. If the psychiatrist decides that the patient can be appropriately managed by the GP, he/she must provide a 12-month management plan, appropriate to the diagnosis, which: comprehensively evaluates the biological, psychological and social issues addresses the diagnostic psychiatric issues makes management recommendations addressing the biological, psychological and social issues. 4. The psychiatrist can see the patient for treatment after the report has been provided to the GPIf the psychiatrist recommends ongoing specialist psychiatric treatment in the report to the GP, the GP should discuss this with the patient and decide whether they agree with the opinion. The GP may refer the patient to a psychiatrist for ongoing treatment.
5. A patient is only eligible for one Medicare rebate on the opinion and report in a 12-month period, but there is a rebate for a review. Please note there may still be a GAP fee, please discuss this with your doctor when requesting a 291 Report.
Community Mental Health Support
Primary & Community Care Services (PCCS)
Primary & Community Care Services - NewAccess
Wesley Mission Mental Health Community Support Services
Eligibility criteria: Must be case managed by Gold Coast Mental Health Services for at least the first three months of the program• Must be 18 years and over• Must have a severe and persistent mental illness and want to actively engage in support for their recovery• Priority will be given to people who are not currently linked with NDIS.• Priority will also be given to people who often experience frequent hospitalisations due to their mental illness.• The first three months of the program involves 2-3 contacts per week, thereafter weekly to fortnightly visits for the next 9 months.• The program aims to maintain good physical health and mental health. To assist clients in preventing relapse.
Accora - Child & Youth Support
FMHSS (Family Mental Health Support Service) is a free outreach service for children and young people in South Brisbane and the Gold Coast who are showing signs of mental illness.
The National Psychosocial Support Measure (NPSM) provides free assistance to children aged 7 to 17 who are suffering from mental illness or have a reduced psychosocial capacity.
Attachment and Biobehavioral Catch-up (ABC) For parents of infants aged 6 to 12 months, a parent coaching programme is available. This assistance is provided to eligible Accoras clients in order to help children who have been exposed to stressful situations develop resilience.
ParentsNext is a programme that assists parents with children under the age of six who may be receiving parenting support payments with their education and employment goals.
Youth Employment Support is a vocational support programme for young people aged 12 to 25 years old, based at headspace Inala. Eligibility: support for children and their carers / family aged 0 - 18 who are diagnosed mental health concern; are showing early signs and symptoms of a mental health concern; or are at risk of developing a mental health concern. Intake: Call Accoras on 5679 3300 1/24 Bay Street, Southport QLD 4215
Headspace Lives Lived Well
Australian & New Zealand Mental Health Association
Richmond Fellowship Queensland (RFQ)
Centacare Family Relationships Centre
- 07 5527 7211 – CLEAR ISLAND WATERS 07 5556 9900 – ASHMORE Counselling and programs for men, women and children.
- The family and relationship services offer programs for:
- couples preparing for marriage and couples who would like to strengthen their relationship
- parenting, personal and relationship issues
- children and families experiencing divorce and separation issues including grief and loss
- family violence responses and prevention for women, children and men.
- family dispute resolution and mediation
- outreach services available at Southport, Upper Coomera and Beenleigh.
- pre-mediation group information sessions, explaining the process and ways that parents can support children through separation formation and support for families at any stage of their relationship
- child-inclusive consultations with an experienced child practitioner to help parents understand their children’s needs prior to mediation
Men & Family Counselling and Consultancy
Uniting Care Community – Child, Youth and Family Services
Federation Hub House (Mental Illness Fellowship)
Please call (07) 5591 1750.
Phone & Online Support
General Mental Health Support
Mental Health Online
NAMI Whatcom - Mental Health Support
This Way Up
Be Well Co
The Black Dog Institute
Clinical Research Unit for Anxiety Disorders (CRUfAD)
Find a Psychiatrist Service: Royal Australian & New Zealand College of Psychiatrists
Centre for Clinical Interventions
Find a Psychologist Service: Australian Psychological Society
Mental Illness Fellowship
Mental Health Compass
Anxiety & Depression Support Services
The Anxiety Recovery Centre Victoria
Social Anxiety Australia
Anxiety Network Australia
Grief and Loss Support Services
Australian Centre for Grief and Bereavement
The Compassionate Friends
Stillbirth and Neonatal Death Support
The National Centre for Childhood Grief
Support After Suicide
Parents Health Support
Suicide Support Services
Support After Suicide
Roses in the Ocean
Mental Health Compass
QPR Question Persuade and Refer
Young People Support Services
COPMI Kids and young people
Helps young people aged 12 to 25 years who are going through a hard time and would like someone to talk to for advice, support and information regarding there health, mental health or substance use. Visits are free and confidential. Services are provided online, by email, by phone or in person with qualified staff. It’s free, confidential and can be anonymous. Provide: * Face to face counselling *General Information *Phone support *Online counselling *Groups
Child and Youth HealthHeadspace
Stymie alerts are being sent to schools across the country about bullying, illegal activity, depression, anxiety, family violence, self-harm, planned fights, and other hidden behaviors. Provide: *Online reporting system *General Information