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Domestic & Family Violence Services
The Domestic Violence Prevention Centre provides a wide range of services to support women and their children affected by domestic and family violence. Including counselling, safety planning and advocacy.
They also work with men who perpetrate domestic violence.
GCCASV is a free, confidential service for women of all ages. It provides a safe, supportive, environment for women where sexual violence and domestic & family violence survivors can become aware of their own strengths and gain confidence and control of their lives.
SARA Program
The SARA program is a specialised Domestic & Family Violence (DFV) service for women from a Culturally and Linguistically Diverse (CALD) background on the Gold Coast. This service is run by Multicultural Families Organisation Inc. Services are provide by qualified bilingual workers to provide DFV crisis response, counselling and advocay.
1800 811 811
Assisting Queenslanders access safety, away from domestic, family and sexual violence. DV Connect provide emergency transport and accommodation for the entire family including pets. They also provide the following free services: safety planning, crisis counselling, intervention, information and referrals.
Hearts of Purple is a Domestic and Family Violence support service that specialises in technology-assisted abuse. They provide assistance to high-risk victims, both men and women, in escaping their circumstances in order to avoid death or serious injury. They also provide support for victims to start rebuilding their lives. Please see the link below to learn more about Hearts of Purple's incredible work. If you require support please call 0414 058 854. You will be asked for a copy of any rellevant DVO's, breaches and police officers involved to assist with managing your safety.
Friends with Dignity provides practical programs to assist survivors of domestic violence in collaboration with refuge and crisis centres. Provides FriendSafe Personal Safety Device and Little Friends Scholarship for education expeneces.
Safe Haven Community - DFV Accomodation Support
Safe Haven Community offers early intervention services, allowing people to leave abusive relationships before they become physically violent. Safe Haven Community provides women at risk of domestic abuse with fully supported, community-based temporary housing. Accommodation providers provide a safe and nurturing environment free of fear, financial, emotional, verbal, sexual, or spiritual abuse. Guests can stay for up to four weeks, depending on their needs and the preferences of the Accommodation Provider.
This brief respite is used by Safe Haven Community to assist our Guests in finding longer-term, better-suited housing so that they can live independently and move on with their lives.
How does it work? Safe Haven Community makes use of a secure online database of private Safe Haven Community homes located throughout Australia. The preferences and availability of accommodation providers are listed in their profiles. Guests can request a safe place to stay by calling Safe Haven Community directly or through an approved Referral Agency. To determine suitability for a community placement, the Service Delivery team conducts an in-depth risk and needs assessment with the Guest.
Guests will be matched with an available Accommodation provider if it is appropriate. The Accommodation Agreements and house rules are then created and distributed by the Safe Haven Community. Safe Haven Community will begin the placement as soon as the agreement is reached, and will continue to support the guest and the accommodation provider throughout their stay. Case Managers are present throughout the stay to ensure that everyone is safe and happy, and that the relationship is functioning properly. Eligibility CriteriaSafe Haven Community assist women and their children who are;* at risk of or currently experiencing domestic or family abuse or;* at risk of, or currently experiencing homelessness due to domestic violence* 25 Years or above and their children* confirmed to be low risk by a qualified risk assessment worker Duration: 4 Weeks Intake Process: A Case Worker from Safe Haven Community will conduct an initial risk assessment. If the staff determines that providing a Safe Haven Community placement will not put you or any of the Accommodation Providers in danger, they will assist you in finding a community placement.
To be eligible for Safe Haven Community support you must be able to answer YES to the following questions: I am in an abusive relationship but there is no physical violence currentlyI am not homeless, but I don’t want to stay where I am any longer and I have nowhere else to goI have been turned away from DV or Homelessness help-lines because I don’t fit their criteria
For support please call 1800 042 836 Please see the Safe Haven Video beloew to see the experience of a Community Guest. For more information please visit Safe Haven Community
This brief respite is used by Safe Haven Community to assist our Guests in finding longer-term, better-suited housing so that they can live independently and move on with their lives.
How does it work? Safe Haven Community makes use of a secure online database of private Safe Haven Community homes located throughout Australia. The preferences and availability of accommodation providers are listed in their profiles. Guests can request a safe place to stay by calling Safe Haven Community directly or through an approved Referral Agency. To determine suitability for a community placement, the Service Delivery team conducts an in-depth risk and needs assessment with the Guest.
Guests will be matched with an available Accommodation provider if it is appropriate. The Accommodation Agreements and house rules are then created and distributed by the Safe Haven Community. Safe Haven Community will begin the placement as soon as the agreement is reached, and will continue to support the guest and the accommodation provider throughout their stay. Case Managers are present throughout the stay to ensure that everyone is safe and happy, and that the relationship is functioning properly. Eligibility CriteriaSafe Haven Community assist women and their children who are;* at risk of or currently experiencing domestic or family abuse or;* at risk of, or currently experiencing homelessness due to domestic violence* 25 Years or above and their children* confirmed to be low risk by a qualified risk assessment worker Duration: 4 Weeks Intake Process: A Case Worker from Safe Haven Community will conduct an initial risk assessment. If the staff determines that providing a Safe Haven Community placement will not put you or any of the Accommodation Providers in danger, they will assist you in finding a community placement.
To be eligible for Safe Haven Community support you must be able to answer YES to the following questions: I am in an abusive relationship but there is no physical violence currentlyI am not homeless, but I don’t want to stay where I am any longer and I have nowhere else to goI have been turned away from DV or Homelessness help-lines because I don’t fit their criteria
For support please call 1800 042 836 Please see the Safe Haven Video beloew to see the experience of a Community Guest. For more information please visit Safe Haven Community
Woman’s Legal Service 1800 957 957
A specialist community legal centre providing free legal and social work services to QLD women. Assists women in the areas of family law, child support, domestic violence and child protection.
Provide assistance in Domestic Violence, Family Law, and Sexual Violence matters Including: Separation, Divorce, Domestic Violence Protection Orders, Child protection, Parenting arrangements, Child support, Family law property matters and Sexual assault counselling notes privilege.
For assiatance please call 1800 957 957. Have your ID and any Court Documents ready to assist with the call.
Victims Counselling Support Service
The Victims Counselling and Support Service is a counselling and support service provided to Queensland residents who have been personally affected by crime, either directly or indirectly.
Provides counselling for crimes related to Assault, Domestic Violence, Murder, Manslaughter, Break And Enter, Robbery, Sexual Assault and Historic Sexual Abuse. Services offered include:• Information, advice & referral • Telephone counselling• Face to face counselling • Assistance with Victim Impact Statements• Web Chat • Online Counselling
The Victims Counselling and Support Service (VCSS) can be contacted throughout Queensland on 1300 139 703. This contact number is available 24 hours a day, 7 days a week for information, referral and booking of counselling appointments.
The main focus of the Victims Counselling and Support Service is to assist you if you have been personally affected by crime to manage the situation as best you can and provide you with resources to assist you to resume your life.The service involves talking with a counsellor about any difficulties you are experiencing or any support you may require.
Please call 1300 139 703, 24 hour appointment making, information & telephone referrals. All queensland residents are elligible for support who have been personally affected by crime, either directly or indirectly.
The main focus of the Victims Counselling and Support Service is to assist you if you have been personally affected by crime to manage the situation as best you can and provide you with resources to assist you to resume your life.The service involves talking with a counsellor about any difficulties you are experiencing or any support you may require.
Please call 1300 139 703, 24 hour appointment making, information & telephone referrals. All queensland residents are elligible for support who have been personally affected by crime, either directly or indirectly.
Centrelink Crisis Payment
Crisis Payment for Extreme Circumstances Family and Domestic ViolenceYou may be able to get Crisis Payment if you’ve experienced a family or domestic violence incident.
Must be claimed within 7 daysYou must meet all of the following to get this payment:• be contactable by our social workers to assess your situation• be eligible for, or getting, an income support payment or ABSTUDY Living Allowance• be in severe financial hardship• be in Australia when the incident happened and when you submit your claim.Click link below to read more:https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment-extreme-circumstances-family-and-domestic-violence/who-can-get-it
Phone Applications
Help Me – Personal Safety App
Availability: Android and iOS Price: FREECreated by: Daniel Morcombe Foundation IncAge Rating: 3+ yearsWebsite: danielmorcombe.com.au
Pressing the ‘PUSH FOR HELP’ button sounds a foghorn-like alarm, and sends a text message to two emergency contacts. If location permissions are enabled the Global Positioning System (GPS) coordinates will be included in the text.
The ‘Notes’ page assists the user to capture details of suspicious vehicles such as vehicle registration, make, colour, shape, and the number and gender of occupants. The ‘Notes’ page provides options to send the note to emergency contacts or to save the note for later.
The ‘Help Numbers’ page lists links to emergency services nationwide, such as triple ‘000’, Crime Stoppers, Kids Helpline, Lifeline and National Missing Persons.
Despite not being specifically targeted at clients of domestic, family, and sexual violence support services, the app is frequently recommended to and used by them.The app's design is user-friendly because it was created for children, making it accessible to a wide range of people.It's easy to set up the two reliable emergency contact numbers.When you press the ‘PUSH FOR HELP' button, a text message with the message “HELP ME!” is sent to your emergency contacts. (username) IS IN DANGER”.If location permissions are enabled, pressing the ‘PUSH FOR HELP' button generates a Google Maps Uniform Resource Locator (URL) link that captures the phone's current location and sends it with the text message. The URL contains no identifying information and is only activated when the recipient clicks on it to display the user's location on a map.
Pressing the ‘PUSH FOR HELP’ button sounds a foghorn-like alarm, and sends a text message to two emergency contacts. If location permissions are enabled the Global Positioning System (GPS) coordinates will be included in the text.
The ‘Notes’ page assists the user to capture details of suspicious vehicles such as vehicle registration, make, colour, shape, and the number and gender of occupants. The ‘Notes’ page provides options to send the note to emergency contacts or to save the note for later.
The ‘Help Numbers’ page lists links to emergency services nationwide, such as triple ‘000’, Crime Stoppers, Kids Helpline, Lifeline and National Missing Persons.
Despite not being specifically targeted at clients of domestic, family, and sexual violence support services, the app is frequently recommended to and used by them.The app's design is user-friendly because it was created for children, making it accessible to a wide range of people.It's easy to set up the two reliable emergency contact numbers.When you press the ‘PUSH FOR HELP' button, a text message with the message “HELP ME!” is sent to your emergency contacts. (username) IS IN DANGER”.If location permissions are enabled, pressing the ‘PUSH FOR HELP' button generates a Google Maps Uniform Resource Locator (URL) link that captures the phone's current location and sends it with the text message. The URL contains no identifying information and is only activated when the recipient clicks on it to display the user's location on a map.
Daisy - Services Information App
How it works: Daisy is an app developed by Rosie Batty, which links to local services and helplines for women in domestic violence situations. The app lists the services, what you can expect when you call them and what their opening hours are. The app also has a 'quick exit' function, and allows you to browse the internet for safety services without it appearing in your history. Like all the apps, Daisy has an emergency call button for the authorities and elected contacts.
• The app allows users to add three trusted contacts who do not need to be in their phone's contact list, and it is simple to use.• The app provides links to many excellent and wide-ranging services;
• The ‘QUICK EXIT' and ‘GET HELP' buttons are visible even when visiting other support organisations' web pages within the app;
• The app allows users to look at websites within the app so that the information is not visible on a survivor's web browser.
The Button "GET HELP"The red 'GET HELP' button gives you two options, you can either call ‘000' or alert trusted contacts in your network.
Before they can be contacted, trusted contacts must be added to the network. It is advisable to discuss these alerts with trusted contacts as part of the safety plan so that the contacts are prepared for texts, know what to do, and what actions will help keep the user and themselves safe.
Leelou – Personal Safety App
- A personal safety ‘call for help’ app which connects the user with up to five (5) trusted contacts. When the emergency Leelou SOS button is activated, the trusted contacts will receive a sound alert to their device within 15 seconds containing the GPS location of where the alert was activated, as well as streamed/recorded audio from the user’s device. How does it work?
- In under 15-seconds, Leelou Guardians receive;
- GPS location of where distressed friend is
- Recorded and streamed audio of the emergency
- Simple, unique and real-to-life interactive dashboard.
- Silent override provides certainty of alert
- PLEASE NOTE this app does not contact emergency services, only the allocated contacts.